The customer is not always right. An example of confirmation bias.
I had an interesting experience recently from two Yelp reviewers. One person gave me a one-star review because she got a bruise after Botox/Xeomin injection to reduce wrinkles in the forehead. Another left a one-star review because she was unhappy with her breast lift to correct very saggy (ptotic) breasts after massive weight loss. Obviously […]
Remove Online Reviews of Doctors
I was sent this petition on change.org and I thought it was worth passing along to our readers: Remove Online Reviews of Doctors “Doctors and other healthcare providers are reviewed on online review sites, similar to other businesses. We, however, are not like those other businesses. These online reviews are an open forum to the […]
Who knew? BuildMyBod is great for Yelp reviews!
Online reviews are tricky. They can as easily bolster your online reputation and well as crush it! Yelp reviews are particularly powerful, like it or not. While you will never satisfy every patient that comes in the door, there’s apparently one big patient satisfier. The Price Estimator from BuildMyBod Health. How BuildMyBod can help […]
Why are all of my Yelp reviews hidden?!
I don’t want to upset the Yelp gods by writing this post but what gives?! Seven months ago I took over Pacific Heights Plastic Surgery and when I did that, I also took over the social media, website and Yelp page for the practice too. The practice was previously headed by Dr. Donald Brown and […]