When scripts provide great customer service… and when they don’t
Scripts are the prepared responses the front office staff use to answer callers’ recurrent questions in consistent, reproducible ways, providing the greatest amount of information in the most succinct way possible. These scripts can make the front office staff’s job easier, while providing callers with the information they’re seeking. A couple examples: Script scenario […]
Welcome to the future of price transparency! BuildMyBod 2.0
Introducing BuildMyBod 2.0. The revolutionary way to check pricing from healthcare providers near you. Price transparency in healthcare used to be the stuff of dreams. But thanks to changing policy and political winds, the day of true price transparency has arrived! Price Transparency and BuildMyBod 2.0: Hospitals Traditionally, healthcare was the only area of […]