The customer is not always right. An example of confirmation bias.
I had an interesting experience recently from two Yelp reviewers. One person gave me a one-star review because she got a bruise after Botox/Xeomin injection to reduce wrinkles in the forehead. Another left a one-star review because she was unhappy with her breast lift to correct very saggy (ptotic) breasts after massive weight loss. Obviously […]
Negative Reviews on Yelp: The Physician Perspective
Your office provides excellent customer service. You offer every arriving patient a cup of coffee, tea or water. They never wait more than 5 minutes to see the doctor. You offer full price transparency online prior to the visit. The doctor encourages patients to email questions before a surgical procedure. The evening after the surgical procedure, […]
Why Yelp is partly to blame for the current opioid crisis!
I recently wrote about the ongoing opioid epidemic. More opioid overdoses and deaths currently than anytime in recent memory. In case you didn’t read this post, I blamed a lot of people and organizations for the recent crisis. I argued that it all started with the American Pain Society in 1996. For those of you […]