Happy office, happy patients! [video]
After ten years of practice, four here in San Francisco, I realize patients aren’t only drawn to the doctor. They’re also drawn to the office staff. In particular, a happy office staff. And a happy office staff can create happy patients. Happy patients are looking for a happy office One could argue the importance or […]
The importance of front office staff
We had local TV station KRON4 at the office today to shoot some patient testimonials. You can see a few clips below. While it may not be clear from those clips, the common thread throughout was the quality of our front office staff. Every testimonial mentioned how great the front office staff is. Often times, […]