Perfect patient experience? The doctor has to have their own operating room
Want to offer patients the perfect patient experience when it comes to their surgical procedure? Then there’s one thing the doctor must do: be in 100% control of the perioperative (pre-, intra-, and postop-) experience. And to do that, the doctor must have their own office-based operating room. That time I just missed providing […]
The importance of front office staff
We had local TV station KRON4 at the office today to shoot some patient testimonials. You can see a few clips below. While it may not be clear from those clips, the common thread throughout was the quality of our front office staff. Every testimonial mentioned how great the front office staff is. Often times, […]